Welcome to fizha.nl, an online shop for all your essential needs. By accessing and using our website, you agree to comply with the terms and conditions outlined below.

1. General Terms and Conditions:
a. fizha.nl is a registered business under the Chamber of Commerce registration number 90086740, based in Den Haag, Netherlands.
b. All products and prices are displayed on our website are inclusive of VAT and exclusive of shipping charges unless mentioned otherwise.
c. We reserve the right to change or modify the terms and conditions at any time without prior notice.
d. We reserve the right to refuse service to anyone at any time without prior notice.

2. Shipping and Delivery:
a. We will ship your order to the address provided by you during the checkout process. It is your responsibility to provide correct information.
b. We are not responsible for any delays in delivery caused by shipping companies or any other third-party services.
c. We provide free shipping on orders above €199, however, we reserve the right to revoke this offer at any time.

3. Returns and Refunds:
a. We accept returns within 14 days of delivery, provided that the product has not been used, and the original packaging is intact.
b. Any product purchased on sale or discounted cannot be returned.
c. Food products must remain unopened and in original packaging to be eligible for return, and only within 72 hours of delivery.
d. The cost of shipping and handling fees for returned products will be borne by the customer.

4. Privacy Policy:
a. We collect and use your personal information, including name, address, and email for order processing.
b. We do not share your personal information with any third-party services or entities without your explicit consent.
c. We may use your personal information to send promotional emails or newsletters unless indicated otherwise.

5. Final Provisions:
a. These terms and conditions are governed by the laws of the Netherlands.
b. Any disputes arising out of or relating to these terms and conditions will be resolved through arbitration in accordance with the Arbitration Rules of the Netherlands.
c. Any changes made to these terms and conditions will be communicated to users via our website or email.

In conclusion, we want to emphasize that we prioritize customer satisfaction in all aspects of our business. Should you have any questions or concerns regarding our services or policies, feel free to reach out to us at info@fizha.nl.